Cancellation & Refund Policy
At Star Press Media Private Limited (“Star Press”), we take pride in delivering industrial-grade print precision, accurate color profiles, and reliable fulfillment. This Cancellation and Refund Policy outlines the terms under which orders may be cancelled, returned, reprinted, or refunded.
1. Order Cancellation Guidelines
Due to the bespoke, customized nature of commercial and personalized printing, cancellation terms depend on the current production stage of your order:
If you wish to cancel your order before you have approved the digital prepress proof (soft proof) or before physical manufacturing has commenced, you are eligible for an immediate 100% full refund with zero cancellation penalties.
Once you have approved your digital proof and printing plates, die-cut blades, or substrate rolls have been allocated to the machine press, custom orders cannot be cancelled or altered because these raw materials are permanently dedicated to your job.
Orders containing non-customized stock items (e.g., standard generic stationery, display stands without prints) can be cancelled anytime prior to shipment dispatch for a full refund.
2. Defective, Damaged, or Incorrect Prints
While bespoke custom prints cannot be returned for buyer's change of mind once manufactured, Star Press provides a complete guarantee against manufacturing flaws and shipping damages.
You are entitled to an immediate resolution if:
- There is an obvious printing defect attributable to us (e.g., ink streaks, color banding, missing layers).
- The incorrect paper stock, finish (matte vs. gloss), or size was supplied.
- Cutting or folding deviates beyond our industry-standard mechanical tolerance of ±1.5mm.
- The goods were crushed, bent, or water-damaged during transit by our logistics partners.
3. How to File a Claim (Within 48–72 Hours)
To report damaged or defective merchandise:
- Notify Us Promptly: Contact our support desk within 48 to 72 hours of delivery via email (starpress.print@gmail.com) or phone / WhatsApp (+91 74568 49955).
- Provide Evidence: Include your Order Number along with clear photographs or a short video demonstrating the defect or package transit damage.
- Resolution Choice: Upon quick verification by our quality control engineers, you may choose:
- Free Rush Reprint: We will reprint your order with priority press scheduling and express dispatch at zero cost to you; OR
- Full Monetary Refund: We will process a complete refund back to your source account.
4. Refund Method & Processing Timelines
Once an order cancellation or quality refund is approved by our billing team:
- Original Payment Method: All refunds are automatically initiated back to the original payment source utilized during checkout (Credit Card, Debit Card, UPI, Net Banking, or Digital Wallet via Razorpay).
- Processing Timeline: Refunds are initiated within 24 hours of approval. Depending on your bank or card issuer, the credited funds will reflect in your account within 5 to 7 working days.
- Notification: You will receive an automated email confirmation and SMS containing your unique Razorpay Refund Reference ID as soon as the refund is dispatched.
5. Non-Refundable Scenarios
Refunds or free reprints cannot be issued for:
- Typographical errors, spelling mistakes, or low-resolution pixelated artwork approved by the customer in the final digital soft proof.
- Subtle monitor-to-print color shifts (RGB screen vs. CMYK press inks) within standard Fogra39 tolerance (≤3ΔE).
- Delivery delays caused by incorrect shipping address, invalid phone numbers provided by the customer, or recipient unavailability.
6. Need Help or Have Questions?
Our support team is ready to assist you with order cancellations, quality audits, and billing inquiries:
Physical Facility: Star Press Printing Hub, Amoun, Khatima, Uttarakhand, India - 262308.