Terms & Conditions of Service
Please read these Terms and Conditions carefully before commissioning print production with Star Press Media Private Limited (“Star Press”). By placing an order or approving a pre-press proof, you agree to be bound by these provisions.
1. Digital Proof Approval & Production Authorization
For any order containing customer-provided artwork, Star Press generates a digital pre-press proof (soft proof) for customer review. Production commences solely upon your affirmative written approval (via Email, Website confirmation, or WhatsApp).
Your approval constitutes final verification of spelling, grammar, phone numbers, QR codes, visual layouts, and fold orientations. Star Press is not liable for errors present in the approved proof file.
2. Color Calibration & Screen RGB vs Print CMYK
Due to physical variations between back-lit computer/mobile screens (which display RGB light) and physical printing inks (which reflect CMYK pigments onto paper substrates), printed colors may exhibit subtle chromatic differences compared to on-screen previews.
Star Press calibrates all commercial presses to ISO 12647-2 / FogRA 39 standards. A color difference delta (ΔE) within industry-standard tolerance margins (3ΔE) is normal and does not constitute a printing defect. For exact brand matching, customers are encouraged to specify Pantone Matching System (PMS) spot codes.
3. Cutting, Folding & Mechanical Tolerances
Industrial paper guillotines and die-cutting machines operate with mechanical tolerances. A shifting margin of up to ±1.5mm may occur during high-volume trimming and folding. All critical design elements (text, borders, logos) must be placed within our designated Safe Zone (at least 3.5mm from the trim line) with a 3mm external bleed.
4. Turnaround Times & Courier Transit
Production turnaround times represent the duration required to manufacture, inspect, and pack your order. Production begins on the business day following receipt of proof approval (orders approved after 2:00 PM IST commence the next business day).
While Star Press partners exclusively with premier logistics services (Blue Dart, Delhivery, DTDC), courier transit times are external to manufacturing and may be impacted by regional weather conditions, regional holidays, or force majeure events.
5. 100% Quality Assurance & Free Reprint Policy
Because custom-printed goods cannot be restocked or resold, orders cannot be cancelled or returned for buyer's remorse once printing has commenced.
However, if your delivered order has a genuine manufacturing defect attributable to Star Press (such as streaking ink, incorrect paper stock, cutting misregistration exceeding tolerance, or transit packaging damage), notify our team within 48 hours of delivery with photographic evidence. We will rush-reprint and dispatch your entire order at zero cost.
6. Intellectual Property & Customer Indemnity
The customer warrants that they hold all necessary copyrights, trademarks, licenses, and permissions for all text, photographs, graphics, and brand assets submitted for printing. The customer agrees to defend and indemnify Star Press from any claims, damages, or legal liabilities arising from third-party copyright or trademark infringements.
7. Governing Law & Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of India. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the competent courts located in New Delhi, India.